REFUND POLICY AND RETURN POLICY
- All Sales are final unless specified otherwise NO RETURNS OR EXCHANGES.
- Any returns or problems that occur which will be determined by brandamask.com that it was in fact an error on our part will be handled at our expense.
- We do not refund orders for ‘buyer’s remorse’.
- Size exchanges are not accepted as product dimensions are clearly stated on the LW website product pages.
After we have determined that there was an error all claims for misprinted/damaged/defective items must be submitted within 3 days after the product has been received.
Claims we deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact us at Contact@brandamask.com
The return address will be given to you accordly if we have determined a refund is plausible. When we receive a returned shipment, an automated email notification will be sent to you.
Other REASONS FOR RETURNS
Wrong Address – If you provide an address that is considered insufficient by the courier, incomplete or simply wrong, then the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Returned by Customer – Customers are required to contact us at Sales@brandamask.com before returning any products.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@brandamask.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping for returns items
To return your product, you should mail your product to the address on the paperwork that comes with your artwork.
You (the customer) will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $5 or $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.